Basic Troubleshooting
- Check your antivirus and firewall.
- Restart your router as well as your modem by cutting it off its power for around 20 seconds and then turning it on again.
- If you're using a Wi-Fi connection, reduce the distance between the router or Access Point and your PC.
- If possible, use an Ethernet cable instead.
- Contact your Internet Service Provider for additional assistance.
Should the issues persist, you may run a WGCheck Network Diagnostics and/or a PingPlotter report with a duration of at least 30 minutes to our game server and attach it to a ticket.
Network protocols and ports
Make sure our game connections are allowed and white-listed. You may need to consult your Network Administrator or an IT specialist.
Advanced firewalls and additional network security tools may also filter based on protocols/ports. Please double-check your network security settings and/or temporarily disable them (completely), for testing purposes.
World of Tanks
- HK IPs: 92.223.1.0 – 92.223.3.255
- ANZ IPs: 92.223.20.0 – 92.223.23.255
- An additional IP range may be required for voice communication (Vivox).
- TCP game ports: 80, 443, 5222, 5223 (login, garage and chat services)
- UDP game ports: 53, 3432, 3478, 3479, 5060, 5062, 12000–29999, 30443, 32800–32900, 42800 - 43000
Allow WorldOfTanks.exe to use UDP and TCP protocols.
World of Warplanes
- IPs: 92.223.0.0 – 92.223.0.255
- TCP game ports: 80, 443, 5222, 5223
- UDP game ports: 53, 3432, 3478, 3479, 5060, 5062, 12000–29999, 30443, 32800–32900, 9987
Allow WorldOfWarplanes.exe to use UDP and TCP protocols.
World of Warships
- IPs: 92.223.24.0 – 92.223.24.255
- TCP game ports: 80. 443. 20020. 32800–32811
- UDP game ports: 20013, 20014, 20018, 20020, 32800–32816
Allow WorldOfWarships.exe to use UDP and TCP protocols.
World of Tanks Blitz
- TCP: 80, 443, 5222, 5223
- UDP: 53, 2010–2020, 3432, 3478, 3479, 5060, 5062, 12000-29999, 20013, 20014, 20018, 30443, 32800-32900