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Ping, latency and packet loss. What is this?


Ping is oftentimes confused with latency. In computing, ping refers to a signal sent across the network to another computer and then the other computer sending it back. The measurement of this round trip is the latency. 


Latency, also known as lag or delay, is the time (measured in milliseconds) taken for a packet of data to get from your device to the destination—our game server. The greater the period, the greater the latency. It's desirable to have a latency below 100 milliseconds.

Causes of high latency

  • High distance from your device to the destination—the game server. The greater the distance, the greater the latency.
  • Wi-Fi and LTE connections can increase your latency.
  • Network problems between your device and the game server.

Packet loss

Packet loss happens when one or more packets of data traveling across the network fail to reach the destination. Packet loss is measured as a percentage of packets lost against packets sent. It's desirable to have less than 2.5% packet loss.

Causes of high packet loss

  • Network problems between your device and the game server.
  • Wi-Fi and LTE connections.

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