Using Core Temp
This program is suitable for most processors.
- Download the program from our server:
- Unarchive it to any folder and run the Core Temp file. The following window will appear:
- To record logs, open the Tools menu and select Logging on.
- Launch the game client and play several battles. If you notice a drop in FPS, take a note of the time and be sure to state this in the ticket, so that Player Support can compare the temperature of the processor in the log file with the time of incident.
- Once done testing, turn off logging.
- Attach the file with a name like CT-Log 2014-12-22 17-47-34.csv to your ticket.
- Be sure to zip-archive it before attaching. You can find this file in the Core Temp folder.
Using Speed Fan
This program is suitable for most older processors.
- Download the program from our server.
- Run the downloaded instspeedfan452.exe installer file.
- To continue the installation, click I Agree in the License Agreement window.
- In the Installation Options window, check the ‘Main program (required)’ box and click Next.
- If necessary, specify another path to install the program on your computer, then click Install.
- Run the program. The following window will open (the displayed data may differ depending on the configuration of your computer). Click Configure.
- Configure the settings as shown in the screenshot (the number of configurable options may vary depending on your computer’s configuration).
- When selecting the components you want to temp-check, additional fields appear at the bottom of the program window. Be sure to check the ‘Logged’ option for each component for the data record.
- If everything was done correctly, the configured program will look like this:
- To start recording the temperature log, open the Log tab in the program configuration menu and tick the ‘Enabled’ checkbox.
- Launch the game, play for a while. If you notice a drop in FPS, take a note of the time and be sure to state it in the ticket, so that Player Support can compare the temperature of the processor in the log file with the time of incident.
- Once done testing, turn off logging.
- Attach the file with a name like SFLog20121003-0007.csv to your ticket.
- Be sure to zip-archive it before attaching. You can find this file in the folder that you specified earlier (when enabling logging).