World of Tanks
Player Support
All articles

Setting up the connection

How Does the Connection Work and What Problems Might Arise?

The data packets go through many nodes on their way from a PC to the gaming service. In other words, from several nodes to several dozen nodes.

Problems with just one node can lead to lagging, high ping, teleports, and unstable connection accompanied by game crashes and other issues.

Problem Diagnosis and Solution

  1. Go to your provider's website and check to see if maintenance is underway.
  2. Go to the Announcements section of Wargaming Player Support in the top-left corner of the page you're currently on. If there is maintenance on our side, this information will be in the news.
  3. Make sure there are no programs working in the background, which use the Internet actively, such as torrents, download managers, browsers, online music and video playback, and program and operating system update downloads.

    We don't recommend using the mod displaying ping in the Garage. This mod constantly sends queries to all game servers, thus creating an additional load on the network, which leads to lagging.

  4. If there are other devices connected to your router (e.g., PCs, phones, tablets, etc.), disconnect them. This may improve the connection.
  5. If you use antivirus software and problems arise when entering the server, add the game to the antivirus and firewall list of exceptions.
  6. If you only have Windows Firewall, make sure it isn't blocking the connection with game servers according to these instructions.
  7. If you are connected to the router via Wi-Fi, check if the signal is powerful enough. If the signal is weak, bring your PC closer to the router (or router to PC) to boost it. If your PC is connected to the router via UTP cable (a twisted-wire pair like in the picture below), replace the cable with a spare one, if you have one, and check whether the issue still exists.
  8. If your PC is connected to the internet via Ethernet technology, try to connect it directly without a router (see the scheme below). To do so, connect your UTP cable from your provider not to the router but to your PC's network card.

    When directly connecting to the internet, you might need to set up a VPN connection in some cases. Contact your provider's customer support to learn how to do so.

  9. Check your computer with another antivirus program, not the one currently installed on your PC, as it might be damaged. We recommend the following free programs:
    Dr.Web CureIT
    Kaspersky Virus Removal Tool
  10. If you completed all these actions but the issue persists, submit a ticket.

Related Articles