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Why I can not launch the game client properly?

Make sure that your PC specifications are in accordance with the following system requirements for the game:
 
Minimal system requirements:

  • Operating system: Windows XP / Vista / 7 / 8/ 10
  • Processor: a processor with at least two physical cores supporting SSE2
  • RAM: 1.5 GB for Windows XP, 2 GB for Windows Vista / 7 / 8/ 10
  • Video Card: GeForce 6800 / ATI HD X2400 XT with 256 MB RAM; DirectX 9.0c
  • Sound: DirectX 9.0c compatible
  • Hard drive space: 16 GB
  • Internet Speed: 256 Kbps

Recommended system requirements

  • Operation system: Windows XP/Vista/7/8 — 64-bit
  • Processor (CPU): Intel Core i5-3330
  • Memory(RAM): 4 GB or more
  • Video Card: GeForce GTX660 (2GB) / Radeon HD 7850 2GB, DirectX 9.0c
  • Sound Card: DirectX 9.0c compatible
  • Free hard disk space: 30 GB
  • Internet connection speed: 1024 Kbps or higher (for voice chat)

 

 
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If, when you are trying to launch the game, a critical error occurs, the game client crashes, or the game doesn’t launch, undertake the following steps: 
Install the latest version of drivers for your graphic cards:
• Nvidiahttp://www.nvidia.com/Download/index.aspx?lang=en
• Radeonhttp://sites.amd.com/us/game/downloads/Pages/downloads.aspx
• Intelhttp://downloadcenter.intel.com/Default.aspx?lang=eng&changeLang=true
 
Install the latest version of DirectX:
Microsoft's official site:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

If after these actions have been completed, and you still have difficulty with launching the game, undertake the following steps:
 
Install Visual C++ 2008:
Microsoft's official site:
(х64) http://www.microsoft.com/downloads/en/details.aspx?familyid=BD2A6171-E2D6-4230-B809-9A8D7548C1B6&displaylang=en
(х86) http://www.microsoft.com/downloads/en/details.aspx?familyid=9B2DA534-3E03-4391-8A4D-074B9F2BC1BF&displaylang=en
 
Install Visual C++ 2010:
Microsoft's official site:
(х64) http://www.microsoft.com/downloads/en/details.aspx?FamilyID=bd512d9e-43c8-4655-81bf-9350143d5867
(х86) http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a7b7a05e-6de6-4d3a-a423-37bf0912db84
 
Install NET Framework 3.0:

Microsoft's official site:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=10cc340b-f857-4a14-83f5-25634c3bf043

Install NET Framework 3.5:

Microsoft's official site:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=333325fd-ae52-4e35-b531-508d977d32a6

Install NET Framework 4.0: Microsoft's official site:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5765d7a8-7722-4888-a970-ac39b33fd8ab

You may have certain problems with audio. In this case install the latest version of drivers for your audiocard:
• Realtek Audiohttp://www.realtek.com.tw/downloads/
• Creative Audiohttp://www.creative.com/language.asp?sDestURL=/support/&selectcr=0

Operating system: Windows XP / Vista / 7 / 8

Processor: 2.2 GHz supporting SSE2

RAM: 1.5 GB for Windows XP, 2 GB for Windows Vista / 7

Video Card: GeForce 6800 / ATI X1800 with 256 MB RAM; DirectX 9.0c

Sound: DirectX 9.0c compatible

Hard drive space: 16 GB

Internet Speed: 256 Kbps

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