Are you trying to attach a large file?
To submit an attachment, please fill out your ticket first. You will then proceed to Step 3 - "Add more details":
You can either drag and drop files onto the grey space or you can click on the "Browse" button to manually locate the file on your computer.
If you click on the "Browse" button, the browser will open up your main computer's folder and you can simply click on the appropriate file to attach it to the ticket.
If the file has successfully attached to your ticket, it will display a icon with the name of the file above the "Drag and Drop" field:
These steps can also be followed if you are re-visting a ticket that is currently in our queue.
Please note that SOME FILES ARE TOO LARGE TO BE ATTACHED to a ticket in their native format and those files have to be zipped first.
In order to zip a file, click the desired file (or multiple files can be selected using Shift or Ctrl) and then right click and select:
"Send to compressed (zipped) folder"
These files will automatically be compressed to a smaller size, which you can then attach to your ticket.