World of Tanks
Player Support
All articles

No connection with game server

If you have installed the latest updates and do not have any problems with your internet connection, make sure that your antivirus software or firewall is not blocking the connection between the client and the server. Additionally, add (or correct if it has already been added) the exception rule for WorldOfTanks.exe. If that does not work, please try switching off your antivirus and or firewall.

If you continue to have issues, you will need to uninstall the client and then reinstall.

Note: Please take special care in steps 1 - 4, they are essential to this cleaning process.

Please follow these steps to ensure that you do a clean install:
1) Uninstall your currently installed client and delete the remaining game folder and its contents (the default location is C:\Games). 
2) Click on your start menu and in the search/run box type "%appdata%"  (without the quotes) and press enter, then in the folder that comes up we would like you to delete the folder. Please also delete your previously downloaded WoT installers.
3) Next, click on your start menu and in the search/run box type "%temp%"  (without the quotes) and press enter. 
4) Delete all of the files in your User's temp folder that comes up (some of the files will be in use by Windows and will not let you delete them, just delete the ones you can).
5) Download a fresh copy of our latest full client from the following link:
6) Install from the file you just downloaded "WoT_internet_install_asia.exe".
7) Launch/Run World Of Tanks and update the game to the latest version.

Related Articles