World of Tanks
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WoT Launcher - Troubleshooter

When you start the launcher, a number of issues may arise:

Unable to update the game

Game updates might fail to properly download and install.

Should this happen, follow the steps below:

  1. Click here to download a program which will delete World of Tanks settings and cached files.
  2. Go to the game folder and delete the content inside the Updates folder.
    • Default location: C:\Games\World_of_Tanks\Updates
  3. Run WoTLauncher.exe to download the update again.
  4. Run an integrity check
    • Run game launcher and click on Settings > Support.
    • Select **Preform integrity check

Infinite checking for update

If the status line displays Updating Launcher: checking for updates, do the following:

  1. Flush DNS:
    • Open a command prompt Windows + R
    • Type ipconfig /flushdns
    • Press ENTER.
  2. Check that the update server is available. To do so:
    • Press Windows + R and type cmd. Press ОK.
    • Type ping
    • Press Enter.
    • Make sure that the number of packages sent equals the number of packages received.

Unable to extract an update

Should this error appear, do the following:

  1. Check your hard drive for errors. Check the drive where the game is installed.
  2. Add the game to your trusted applications in your antivirus software settings
  3. Empty the Updates folder in the root folder with the game client.
  4. Once you do the above, start the launcher and wait for the installation to complete.

Unable to display webpage

If you get the message "This program cannot display the webpage", try resetting your Internet Explorer settings. To do so:
1. Open Internet Explorer and press Alt. Select Service > Internet options.
2. In the displayed window, go to the Advanced tab, and click the Reset button.
3. In the displayed Reset Internet Explorer Settings window, check the Delete personal settings box, then click Reset.
4. Once you do the above, restart Internet Explorer.
5. Start the launcher and wait for the game client to automatically update.

Cogwheel rotates indefinitely

If a cogwheel rotates indefinitely in the Launcher and you get the message Update paused, do the following:

  1. Download this file from our website.
  2. Unpack it and run the .bat file (in some cases you need to launch in with administrator privileges).
  3. Reboot your PC and start the game launcher.

Unable to click the Play button

If the Play button is disabled and you cannot click it, do the following:

  1. Update Flash to the latest version available.
  2. Update Java to the latest version available.
  3. Repair or reinstall Internet Explorer.

Launcher restarts automatically: "An unhandled exception has occurred"

If you get the message "An unhandled exception is occurred". The application will be restarted", it may happen that some components of the operating system are damaged.

Follow the steps below:

  1. Run a System Integrity Check.
  2. Repair or reinstall Internet Explorer.

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