World of Tanks
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What can I do to resolve my connection issues?

The most common causes of connection issues are firewalls or antivirus programs blocking access to our games.

Please try all these steps before contacting support.

Power Cycle Hardware:

  1. Turn off and unplug all of your network devices. This includes all modem and/or network switches/routers - and if they have a battery, please remove the battery.
  2. Turn off your computer.
  3. Leave them all off for 30-40 seconds.
  4. Turn all of your devices back on and give them a few minutes to initialize and update.
  5. Clear your internet browser cache.

Flush DNS:

1) Press the windows key + R to open your run dialog (or start menu > run)

2) Enter the exact command: ipconfig /flushdns

3) Press enter

You must have administrative privileges to complete this action

Antivirus Exceptions:

Make sure that you have added the following executable(s) to your Antivirus program's exception/allowed list:

World of Tanks:
WorldOfTanks.exe
WOTLauncher.exe

World of Warplanes:
WOWpLauncher.exe
WorldOfWarplanes.exe

Firewall Exceptions:

Make sure that you have added the following executables to your Firewall's exception/allowed list:

World of Tanks:
WorldOfTanks.exe
WOTLauncher.exe

World of Warplanes:
WOWpLauncher.exe
WorldOfWarplanes.exe.

Click on the link for your Operating System for more information on Windows Firewall:
Windows XP
Windows Vista
Windows 7
Windows 8

Admin Privileges:

  1. Right click on the launcher for your game:
    WOTLauncher.exe for World of Tanks
    WOWpLauncher.exe for World of Warplanes
  2. Select Properties.
  3. Navigate to the Compatibility Tab
  4. Check "Run as Administrator"
  5. Click Apply and OK

Alternative name

Router Porting:

You may have to open some ports in order for the games to properly function. To configure your router you might use http://portforward.com/ as reference, it contains detailed info on how to set up ports on almost any router.

IPs: 103.9.183.0-103.9.183.255
All destination UDP ports: 20010-20020, 32800-32900
TCP game ports: 53, 80, 443, 1080, 3128, 8080, 8081, 8088, 8888, 20000 - 25000, 32801, 32803
UDP voice chat ports: 3478, 3479, 3432, 5060, 5062, 12000-29999, 30443.
If you are using Proxifier, please open the following ports:
3128,8081, 8088, 80, 8080,20000-25000,32801,32803, and crucially - 443.
Allow WorldOfTanks.exe to use UDP and TCP protocols.

If your issue still persists, please send us a ticket

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