Should a purchased service remain undelivered for roughly 4 hours, contact Player Support
Include the following information:
- Payment method:
- PayPal - Provide the transaction ID. Included in the confirmation email sent by PayPal.
- Credit Card - Provide the transaction number. Expected in your credit card bank statement.
- Bank transfer - Provide the transaction number. Expected in your bank statement.
- SMS/Voice call - Provide the phone number and country code.
- Date and time of the purchase.
- Name of the service: 500 gold, Type 59, etc.
- Order number (e.g.: c4e9ba14cf3011e5834f38eaa78b2fac).
- Included in the purchase confirmation email sent by Wargaming.net