World of Warships
Player Support
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I have not received my purchase

Should a purchased service remain undelivered for roughly 4 hours, contact Player Support

Include the following information:

  1. Payment method:
    • PayPal - Provide the transaction ID. Included in the confirmation email sent by PayPal.
    • Credit Card - Provide the transaction number. Expected in your credit card bank statement.
    • Bank transfer - Provide the transaction number. Expected in your bank statement.
    • SMS/Voice call - Provide the phone number and country code.
    • ...
  2. Date and time of the purchase.
  3. Name of the service: 500 gold, Type 59, etc.
  4. Order number (e.g.: c4e9ba14cf3011e5834f38eaa78b2fac).
    • Included in the purchase confirmation email sent by

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